Run a tighter floor and a calmer back office, every shift
Phones ring during the rush, invoices pile up after close, and remodel plans sit untouched for weeks. OrbitReps places dedicated offshore staff inside your restaurant operation — answering reservation calls, managing online orders, processing vendor invoices, and producing floor plan revisions — so your on-site team can focus on service.
The hours nobody on your team has
Reservation calls come in during prep, lunch rush, and close — exactly when your host stand is busiest or unstaffed. Online orders need monitoring across multiple platforms. Vendor invoices and tip reconciliations stack up after a long night. None of this needs to happen in your building, and none of it needs to wait until tomorrow.
Roles restaurants place most often
Reservations & Waitlist Agents
Answer calls, manage table holds, and confirm large-party bookings across every service period — including weekends and holidays.
Online Order & Delivery Support
Monitor third-party delivery apps, confirm orders, handle modifications and cancellations, and flag issues before they become refunds.
Customer Service & Review Response
Respond to guest emails, social messages, and reviews with a consistent voice — and route complaints to managers fast.
Billing & Vendor Invoice Processing
Code and enter vendor invoices, track payment due dates, and keep your books current without a weekly catch-up session.
CAD Design for Remodels & Build-Outs
Produce floor plan revisions, seating layout options, and kitchen workflow drawings for renovations or new locations.
Built for service-hour pressure
Restaurant operations live and die by the clock — a missed reservation call during dinner rush is a lost table, and a vendor invoice that sits too long can become a missed discount. OrbitReps staff are scheduled around your actual service hours, not a generic 9-to-5.
- Coverage scheduled around lunch, dinner, and weekend peaks
- Training on common POS, reservation, and delivery platforms
- Bilingual agents available for diverse guest bases
- A dedicated success manager monitoring call quality and response times
Good fit if your team is dealing with
Missed reservation calls
during rush periods when the host stand is slammed.
Unanswered delivery app messages
that turn into refunds or bad reviews.
A growing pile of vendor invoices
that only gets touched once a week.
Remodel or new-location plans
stuck waiting on a designer's availability.
Inconsistent review responses
across locations or platforms.
No after-hours guest communication
for late-night questions or next-day bookings.
Frequently asked questions
Can staff work directly in our reservation system?
Yes. We match candidates with experience on common platforms such as OpenTable, Resy, and Toast, then provide guided onboarding for your specific setup.
Will the same person answer calls every day?
You get dedicated staff assigned to your account — not a rotating call-centre queue. The same agents learn your menu, policies, and regular guests over time.
Can one person cover reservations and billing?
For smaller operations, a Virtual Assistant or Operations Support role can combine reservation handling with light AP work. Higher-volume restaurants usually benefit from separate roles.
How does CAD support work for a remodel?
You share existing floor plans, photos, rough sketches, and a brief. Our CAD staff produce revised layouts and iterate based on your feedback.
Ready to staff up for your restaurant?
Tell us what's slipping — reservations, online orders, invoices, reviews, or design support — and we'll match you with staff who already understand restaurant operations.
Start the conversation →Roles commonly staffed for restaurants
Reservations & Booking Agents
Booking support for availability, confirmations, modifications, waitlists, and large-party enquiries.
Customer Service
Responsive guest support across phone, email, reviews, social messages, and delivery platforms.
Billing & AR/AP
Vendor invoice processing, payment follow-up, reconciliations, and organised accounts support.
CAD Design & Drafting
Floor plans, seating layouts, kitchen workflows, remodel revisions, and build-out drawings.
Similar industries we support
Hotels & Hospitality
Reservation support, guest messaging, review response, billing, and operations coverage.
Retail
Customer service, order support, returns, vendor coordination, and back-office administration.
Services Sector
Flexible customer support, scheduling, billing, administration, and operational assistance.
Build your Restaurants team
Share a few details about your restaurant operation and a staffing advisor will follow up within one business day with role recommendations and pricing.