Overnight calls answered, every time
A breakdown doesn't wait for business hours, and neither should your dispatch. OrbitReps places dedicated 24/7 dispatch specialists, customer service reps, and billing staff who route jobs, communicate with drivers, and keep accounts current — so no call goes to voicemail, day or night.
The business that never sleeps needs staff that don't either
Towing demand spikes overnight, on weekends, and during bad weather — exactly when local staffing is thinnest. A missed call at 2 a.m. isn't just a lost job; it's a customer who calls a competitor instead, and a driver left without direction.
Roles towing companies place most often
24/7 Dispatch Specialists
Take calls, assess job details, route to the nearest available driver, and manage real-time updates around the clock.
Customer Service
Handle billing questions, complaints, and follow-ups after a tow, including insurance and lien-related inquiries.
Account & Contract Management
Manage relationships with insurance companies, motor clubs, and municipal contracts that drive recurring volume.
Billing & Invoicing
Process invoices for private tows, insurance claims, and contract work, and follow up on outstanding balances.
Operations Support
Track driver availability, vehicle maintenance schedules, and general administrative coordination.
Built for the calls that come at 2 a.m.
OrbitReps dispatch specialists are scheduled in shifts that provide genuine 24/7 coverage — not a forwarded line to someone's cell phone. Staff are trained on your service area, pricing, and driver roster so they can dispatch confidently at any hour.
- True 24/7 shift coverage, including overnight and weekends
- Staff trained on dispatch software and your service area
- Direct coordination with on-call drivers via your existing communication tools
- Billing follow-up for insurance, motor club, and municipal accounts
Good fit if your company is dealing with
Overnight calls going to voicemail
or an owner's personal phone.
Drivers without a dispatcher
during late shifts.
Insurance and motor club billing
that takes weeks to follow up on.
Customer complaints about wait times
with no one tracking response patterns.
Municipal or contract accounts
that need dedicated relationship management.
An owner personally fielding dispatch calls
on top of running the business.
Frequently asked questions
How does true 24/7 dispatch coverage work?
We schedule multiple dispatch specialists across shifts that together cover all 24 hours, including overnight and weekends — not a single person on call, but continuous staffed coverage.
Can dispatch staff communicate directly with our drivers?
Yes. Staff are set up on your existing driver communication tools, including radio dispatch software, messaging apps, or fleet management systems, during onboarding.
How is insurance and motor club billing handled?
Billing staff follow up on submitted claims using the documentation requirements of each insurer or motor club, tracking status until payment is received.
What if call volume varies a lot by season or weather?
We can scale dispatch coverage up during high-demand periods such as storms or winter weather and back down during quieter periods, with advance planning from your success manager.
Ready to staff up for towing?
Tell us what's slipping — calls, dispatch, billing, support, or account management — and we'll match you with staff who already understand towing operations.
Start the conversation →Roles commonly staffed for towing
Dispatch Specialists
Round-the-clock call handling, routing, driver coordination, and real-time service updates.
Billing & AR/AP
Insurance claims, motor club billing, invoicing, collections, and organized accounts support.
Customer Service
Customer questions, complaints, billing inquiries, post-tow follow-ups, and communication.
Account Executives
Motor club, insurance, municipal, and commercial account follow-up and relationship management.
Similar industries we support
Ground Transportation
Dispatch, reservations, customer service, billing, and fleet operations support.
Trucking & Logistics
Driver communication, load updates, dispatch coordination, customer support, and back-office tasks.
Repair Shops
Scheduling, customer communication, estimates, billing follow-up, and administrative support.
Build your Towing team
Share a few details about your towing operation and a staffing advisor will follow up within one business day with role recommendations and pricing.