Loads tracked, drivers supported, paperwork current — every shift
Freight doesn't stop at 5 p.m., and neither do the calls from drivers, brokers, and customers asking for status updates. OrbitReps places dedicated dispatch specialists, load tracking coordinators, and billing staff who keep loads moving, drivers supported, and invoicing current — around the clock, across time zones.
The road doesn't follow office hours
A driver hits a delay at midnight, a broker needs a status update before a customer's morning call, and a delivered load needs to be invoiced before it's forgotten. When dispatch and back-office support exist only during daytime hours, drivers are left without direction overnight and billing slips further behind every week.
Roles trucking & logistics companies place most often
Dispatch Specialists
Assign loads, communicate with drivers, manage routing changes, and handle delays or breakdowns — including overnight and weekend coverage.
Load Tracking & Check Calls
Proactive check calls with drivers, status updates to brokers and customers, and tracking system updates so everyone knows where a load stands.
Billing & AR/AP
Generate invoices upon delivery, manage carrier and broker AP, and follow up on aging receivables.
Customer Service
Handle status inquiries from shippers, brokers, and customers across phone and email.
Operations Support
Driver file management, compliance document tracking, and recurring reporting for fleet operations.
Coverage that follows the freight, not the clock
Loads move at all hours, and a driver without a dispatcher overnight is a driver without direction. OrbitReps schedules dispatch and tracking staff in shifts that provide continuous coverage, so check calls happen on schedule and issues get addressed immediately — not when the office reopens.
- 24/7 dispatch and load tracking shift coverage, including overnight
- Staff trained on TMS, ELD, and load board platforms
- Proactive check calls reduce "where's my load" inquiries
- Daily invoicing on delivery to keep cash flow moving
Good fit if your operation is dealing with
Drivers without dispatch support
during nights or weekends.
Brokers and customers chasing status updates
because no one proactively checks in.
Invoices generated days after delivery
delaying payment cycles.
AR follow-up that happens sporadically
letting balances age.
Compliance paperwork and driver files
falling behind on updates.
A small back office stretched
across dispatch, billing, and customer calls.
Frequently asked questions
Can dispatch staff use our TMS or load board?
Yes. We match candidates with relevant TMS, ELD, and load board platform experience and provide onboarding on your specific systems and lanes.
How do overnight check calls work?
Staff follow a defined check-call schedule — for example, every few hours during a haul — logging status in your tracking system and proactively notifying brokers or customers of any delays.
Can the same team handle dispatch and billing?
For smaller fleets, yes — a combined role can cover dispatch support and invoicing. Larger operations typically benefit from separating dispatch from billing so neither is deprioritized.
How is freight invoicing turned around so quickly?
Billing staff are notified on delivery confirmation and prepare invoices same-day using your rate confirmations and documentation, rather than waiting for a weekly batch.
Ready to staff up for trucking & logistics?
Tell us what's slipping — dispatch, tracking, billing, support, or operations — and we'll match you with staff who already understand freight and logistics workflows.
Start the conversation →Roles commonly staffed for trucking & logistics
Dispatch Specialists
Real-time dispatch, routing, driver communication, delay handling, and overnight coverage.
Billing & AR/AP
Freight invoicing, collections follow-up, carrier payments, and daily accounts support.
Customer Service
Status inquiries, shipment communication, issue handling, and broker or customer updates.
Operations Support
Driver files, compliance tracking, recurring reporting, and fleet administration.
Similar industries we support
Ground Transportation
Dispatch, reservations, customer service, billing, and fleet operations support.
Towing
24/7 dispatch, roadside call handling, driver coordination, billing, and account management.
Insurance
Policy servicing, renewals, claims follow-up, billing assistance, and customer support.
Build your Trucking & Logistics team
Share a few details about your trucking & logistics operation and a staffing advisor will follow up within one business day with role recommendations and pricing.