Every booking call answered, every time zone covered
A missed reservation call is a lost booking — and often a lost customer for good. OrbitReps places dedicated reservations and booking agents who handle live bookings, modifications, and confirmations across phone, email, and online platforms, in your customers' time zone.
What you get
- A dedicated specialist, not a shared pool
- Trained on your tools during onboarding
- Coverage hours matched to your needs
- Flat monthly pricing, no recruiting fees
- Dedicated success manager included
What a reservations agent from OrbitReps handles
Live booking calls
Answer phone inquiries, check availability, and confirm bookings in real time.
Online & app booking management
Monitor booking platforms for new reservations, modifications, and cancellations.
Confirmations & reminders
Send booking confirmations and pre-arrival reminders to reduce no-shows.
Rescheduling & cancellations
Handle changes according to your policies, including waitlist management.
Group & large-party bookings
Coordinate special requests, deposits, and details for larger reservations.
Multi-channel coordination
Keep availability consistent across phone, web, and third-party platforms.
Coverage in the hours your customers are booking
Booking inquiries don't follow your business hours — they follow your customers' schedules, which may span time zones. OrbitReps reservations agents are scheduled to cover the windows when bookings actually come in, including evenings, weekends, and overnight where needed.
- Shift coverage matched to booking patterns, not just business hours
- Trained on your specific booking platform and policies
- Bilingual agents available for diverse customer bases
- Consistent confirmation and reminder process to reduce no-shows
Live within 48 hours
Scope the role, meet your match, and get them set up on your systems — most reservations & booking agents placements are working independently within two business days of kickoff.
A reservations agent is a good fit if
Booking calls go unanswered
during busy periods.
Online bookings need monitoring
across multiple platforms.
No-show rates are high
due to inconsistent confirmations.
International customers book
outside your normal hours.
Group bookings need extra coordination
that staff don't have time for.
You need weekend or evening coverage
without overtime costs.
Frequently asked questions
Which booking platforms can agents work with?
We match candidates with experience on common platforms for your industry — OTAs and PMS for hotels, reservation systems for restaurants, or booking software for transportation and rentals — with onboarding for your specific setup.
How is overnight or time-zone coverage arranged?
We build shift schedules around when your bookings actually come in, which may include staff working overnight in your time zone to match customer activity in theirs.
Can agents handle group or VIP bookings with special requirements?
Yes — special handling procedures for group bookings, VIPs, or high-value reservations are documented during onboarding so agents follow the right process.
What happens if a booking requires a decision outside the agent's authority?
Escalation paths are defined during onboarding, so agents know when to involve a manager versus handle a request directly.
Ready to add a reservations & booking agents to your team?
Tell us about your business and we'll match you with a candidate who fits — typically ready to start within 48 hours.
Start the conversation →Related roles
Customer Service
Customers don't distinguish between your in-house team and outsourced support — they just notice whether…
Dispatch Specialists
Dispatch is the nerve center of any fleet or field service operation — and the calls don't stop when your…
Billing & AR/AP
Invoicing delays, slow collections follow-up, and a backlog of vendor bills all quietly affect cash flow.…
Industries that use this role
Hotels & Hospitality
Booking requests, late check-in questions, and review responses arrive at every hour — but your front desk is…
Restaurants
Phones ring during the rush, invoices pile up after close, and remodel plans sit untouched for weeks.…
Ground Transportation
Whether you run a fleet of executive sedans or a network of fixed routes, the calls don't stop when your…
Add a Reservations & Booking Agents to your team
Tell us about your business and the hours you need covered — a staffing advisor will follow up within one business day with candidate options and pricing.
Talk to an advisor
+1 (000) 000-0000
Email
hello@orbitreps.com
Response time
Within 1 business day, often sooner